Controller's FAQ

What does the Controller’s Office do?

The Controller’s Office serves as the financial hub of the City of Elkhart. Responsibilities include budgeting, accounting, payroll, accounts payable, financial reporting, and safeguarding public funds.

Who is the City Controller?

The City Controller is the chief financial officer for the City, responsible for overseeing financial operations, ensuring compliance with state laws, and providing accurate financial information to City leadership and the public. The current City Controller is Kristie Wendorf.

How can I contact the Controller’s Office?

You can reach us at 574-294-5473
Controller@cityofelkhartin.gov 

You may also visit City Hall during normal business hours.

How do I submit an invoice for payment?

Invoices should be submitted to the appropriate City department along with a valid purchase order number (when applicable) and supporting documentation. Electronic submission is preferred when available.

How long does it take to receive payment?

Payments are typically processed within 2–4 weeks, depending on when the invoice is received, approved, and scheduled for Board approval.

Why do payments take time to process?

The City follows a structured approval process that includes verification, departmental approval, and Board authorization to ensure accountability and proper use of public funds.

Who do I contact about the status of a payment?

Please contact the department associated with your invoice. Be sure to include your invoice number and vendor name for faster assistance.

What types of payments can be made to the Controller’s Office?

The City collects a variety of fees, including:

• Pet licenses
• Breeder licenses
• Pet shop licenses
• Dog park fees
• Solicitor licenses
• Airport hangar rentals
• Code enforcement violations
• Amusement machine licenses

How can I make a payment?

Payments may be made in person, by mail, or online (if available). Accepted payment methods may include cash, check, and credit/debit card. Not all departments accept payments or offer online payment options.

Where do I go to pay for specific licenses or fees?

Payments are typically initiated through the department associated with the fee (such as Animal Control, Code Enforcement, Parks, or the Airport), with final processing through the Controller’s Office.

Who should I contact with questions about a specific fee?

Please contact the department associated with the fee or the Controller’s Office for guidance.

Where can I view the City’s budget?

The City’s annual budget and financial reports are available on the Controller’s webpage or by request.

They may also be accessed through:

• Indiana Gateway for Government Units
• Indiana State Board of Accounts (SBOA)

What is the Annual Financial Report (AFR)?

The AFR is a detailed report submitted to the State of Indiana outlining the City’s revenues, expenditures, and financial position for the year.

How does the City ensure financial transparency?

The City publishes financial reports, undergoes regular audits, and complies with Indiana State Board of Accounts requirements.

When are City employees paid?

City employees are paid on a regular bi-weekly schedule.

How does the City make purchases?

All purchases must follow the City’s purchasing policies, which may include obtaining quotes or bids depending on the amount and type of purchase.

What is a purchase order (PO)?

A purchase order is an official authorization issued by the City before goods or services are obtained. It ensures funds are properly encumbered and approved.

Do I need a purchase order before providing services?

Yes. Vendors must have an approved purchase order before providing goods or services to ensure payment.

Can I request financial records?

Yes. Public records can be requested in accordance with Indiana’s Access to Public Records Act (APRA).

How do I submit a public records request?

Requests can be submitted in writing via email, mail, or in person to the Legal Department. Please provide as much detail as possible.

Does the City undergo audits?

Yes. The City is regularly audited by the Indiana State Board of Accounts to ensure compliance with state laws.

What happens if an issue is found during an audit?

Any findings are addressed promptly with corrective actions to improve processes and maintain accountability.

How do I become a vendor for the City of Elkhart?

Vendors should register with the City and submit required documentation, including a W-9 form and EFT form, to the department they are working with.