About Elky, the City's Virtual Assistant

Where does Elky get its information?

Elky uses information made available through the City's official website and other approved information sources. Its responses are generated using artificial intelligence, which means information may occasionally be incomplete or incorrect.

For official decisions, specific account questions, legal matters, or information regarding individual cases, residents should contact the appropriate City department.

What should I do if Elky provides incorrect information?

If you believe Elky provided an inaccurate or incomplete answer, contact the City's MyElkhart311 team so they can review and correct the information when appropriate.

Can Elky connect me directly to a City employee?

Elky can help residents find City contact information, but it does not currently provide live-agent transfers within the chat. Residents who need assistance from a City employee can contact the appropriate department or call City Hall at 574-294-5471 ext 1049.